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Frequently Asked Questions

Does Just Beauty Supplies offer any discount to online customers?

We offer free shipping over $100.

DISCOUNT CODE: FreeShipping_100

Free US shipping is calculated by the initial total cost of your purchase, before any discounts have been applied. This discount is only offered to the 48 Contiguous US States. There is a $1 Handling Charge per order.

** Please Note ** this discount is only for the total amount sales of $100 to $249.99.
** Please Note ** certain items are marked with additional handling charge and are not waived when using the Free Shipping Discount.

DISCOUNT CODE: 10offover250

10% off of total purchase over $250: 10offover250

Please Note * this discount is only for the total amount sales of $250 to $1999.99.

**** Please note, you can not combine the 2 discount. It is one or the other, not both.

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What forms of payment does JustBeautySupplies.com accepts?

JustBeautySupplies.com currently accepts the following payment options listed below. We do not accept International Credit Cards, Personal Checks, Gift Cards or Money Orders.  For Puerto Rico Customers, please use Paypal or Google Checkout to complete the online order.

  • PayPal
  • Discover
  • American Express
  • Google Checkout
  • Visa
  • MasterCard

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Does JustBeautySupplies.com collect Sales Tax?

JustBeautySupplies.com – Beauty Bros LLC is a New Jersey based online beauty retailer and only collects 7% sales tax to any shipment with a NJ address. No sales tax is collected outside of New Jersey.

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How can I verify that Just Beauty Supplies checkout page is secure?

You can verify the security by making sure the URL in the address bar begins with "https". The "s" denotes a secure socket layer protected with 128 bit encryption. You should also see a "lock" icon in the lower right (IE) or the lower left (Mozilla Firefox) of the browser or a "key" graphic in the lower portion of Netscape Navigator. These indicators also confirm that your browser communication is encrypted (private) and secure.

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How can I calculate shipping cost only for US residents?

Place the items that you are interested in the shopping cart. When you are finished, please click on the "VIEW CART / CHECKOUT" button located on the top right corner of the website. Once you are on the shopping cart page, in the middle of the website, there is a section "Estimate Shipping & Tax". Please enter in your zip code and you will receive shipping feed rates from USPS, FEDEX, and UPS. You may also find the free shipping option under the shipping deals, if your order is over $100.

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What may cause my order to be delayed?

  1. If your shipping name/address is different from your billing name/address, Just Beauty Supplies will need to verify with the billing customer. Just Beauty Supplies will email the billing customer to verify the online purchase with faxing or scanning back the Credit Card Authorization form. This is just a copy of your information that you already have provided online, we want to verify with signature. Just Beauty Supplies have every right to cancel any suspicious orders anytime and report you to your local authorities.
  2. When your shipping address is not recognized by the shipping vendors' address database (USPS, UPS, FEDEX). We will contact you by email to verify your mailing address or we will use another shipping vendor if they recognize your shipping address. If the new shipping option cost more than the original shipping option previously purchased, Just Beauty Supplies will charge you the addition cost of the shipping.
  3. Please make sure to enter in your full shipping address during your checkout process. We are not responsible for any shipment that are shipped out with wrong shipping address. For any orders that are returns to our warehouse, the buyer will need to pay for the shipping cost for any redelivery.

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Do you accept international orders?

Currently, Justbeautysupplies.com does not accept any international online orders through the website. Please email us at cs@justbeautysupplies.com for any questions or shipping quotes. International transactions are through paypal or googlecheckout. We will email you a paypal/googlecheckout invoice for payment. Once your payment and shipping address are confirmed, your items will be shipped out within 24-48 business hours. All shipments are shipped with USPS Priority International 6 to 10 Business Day Delivery Service. We will email you the USPS tracking confirmation. You will be able to track and follow your package.

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What is your JustBeautySupplies.com shipping policy?

U.S. Shipping Options

Once payment is received, you will receive an email with the payment confirmation. Your order will be shipped out the next 24 to 48 hours. Shipping and tracking information will also be made available in your shipping confirmation email. Shipping cost is calculated by weight of the combined products and where you are located. There is a $1 Handling Charge per order. Our warehouse is located in New Jersey. We offer the following shipping service options.

Shipping package weight less than 13 oz, we provide USPS First Class Delivery Service.

Shipping package weight more than 13 oz, we provide USPS Priority, Fedex Home Delivery, or UPS Ground Delivery Service. We have RSS delivery time estimates feeds from the 3 shipping vendors.

*** Please note *** The "Time in Transit Data" are estimates from USPS, FEDEX, and UPS shipping companies. Please add 2 to 3 business days of order processing and payment verification time.

Most packages arrive within 3-6 business days once payment is verified.

We do not offer any type of express service delivery.

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What do I do if my shipment comes damaged?

You must contact us immediately. There is a 24 hour grace period, once you have received the damaged item. There is no exception to this rule. Each order delivery has a tracking number with a detail information of the date and time of the shipment. Please do not contact us after 25 hours, or after a few days, or after a week, or after a month when you have received the damaged delivery. Your replacement request will be denied. During your order checkout, you have acknowledge our Terms and Conditions and our Shipping policy. If a product is damaged during shipping, again you have 24 hours to contact us. We will replace the damaged product at no charge and we will ship the replacement product to you for free. Please send us a picture and an e-mail describing the damage to returns@justbeautysupplies.com, and we will reply to you with instructions on what to do with damaged package. Please save all the packaging and contents. Most of our packages are insured, you are required to help us fill out a insurance claim for the damaged order, in order to receive the replacement order or product.

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What is JustBeautySupplies.com return policy?

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund. With our 30 day return policy, there are no special catch or exception. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition. You will be only responisble for the return shipping cost to us. Beauty Bros LLC wants to make your shopping experience as easy and safe as possible. Please contact us returns@justbeautysupplies.com with any additional questions or concerns you may have.

  • You can return your purchase for up to 30 days from the purchase date.
  • Return products must be in the condition you received them and in the original box and/or packaging.
  • Any return products will be assessed a 20% restocking fee on the merchandise.
  • You are responisble for return to us. Initial shipping charges are non-refundable.
  • Please email us at returns@justbeautysupplies.com with the order number, return items, and return tracking information.
  • Once your return is received and inspected by our warehouse staff (usually within 3 to 4 days of receipt)
  • We will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Initial shipping and handling charges will not be refunded.

Return Address:

Beauty Bros LLC
Attn: Returns Dept.
459 Summit Street
Englewood Cliffs, NJ 07632

Please note *** Special Orders, International Orders, and Sale Items are excluded. Some items listed below are excluded from the return policy, due to health regulations and sanitary concerns.

Here are the following products which are excluded for returns:

  • Nail Implements (Nail Clippers, Nail Tools, Cuticle Nippers, Nail Implements, Tweezers)
  • Hair Products (Wigs, Hair Pieces, Hair Extension, Hair Weaves, & Hair Brushes/Clips)
  • Open Cosmetics/Nail Polish/Non-Prescription Contact Lenses
  • Shears/Scissors
  • Open Blades/Clipper Blades/Trimmer Blades

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How do I cancel an online order on Justbeautysupplies.com?

After placing your order, you have one (1) hour to make changes or cancel it.  After an hour, your order will begin processing and we will not be able to modify or cancel your order.  You will receive notification within the automated system to confirm that your order has been cancelled successfully and a confirmation email shortly after.  If your order has shipped via UPS/Fed Ex we will be happy to request that your order be returned to our fulfillment center.  However, there is no guarantee that we will be able to reroute your order.  If your order has shipped via the United States Postal Service no changes will be possible.  You may also refuse delivery at the time of delivery.  This will return all the merchandise inside the parcel but your shipping/handling fee will not be refunded.

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How do I return a product?

Please email us at returns@justbeautysupplies.com for an RMA # (Returned Merchandise Authorization Number). Once you have received the RMA # from one of our Email Support Specialist, please write that RMA # on the return package and send it back to us. You will be responsible for the return shipping cost. Please email us the Order #, RMA #, Returned Item, and Tracking Information, if available. We will handle the rest of the return process and refund you as soon as possible.

Beauty Bros LLC
ATTN: Returns
459 Summit Street
Englewood Cliffs, NJ 07632
RMA #

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Why would my Online Order get canceled?

Justbeautysupplies.com tries it's best to fulfill every phone or online order it possibly receives. There are times where our drop shipper or wholesalers are out of stock or some of the products may be discontinued. Nevertheless, we will email you that your order was canceled and we will refund your money in full as soon as possible.

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I am trying to order online, but I keep getting a declined order. What is the problem?

Our Credit Card processing merchant account is very sensitive and requires the correct billing address information for a successful online order.  Another reason for your order to be declined is that our company does not accept gift cards as payment.  If your first order was declined, please try to place another online order with the correct billing address information and most likely the order will be processed.  If the order was declined, the payment was NOT successful.  There may be multiple pending charges on your credit card due to the amount of declined orders you have placed on the site, but only the payment of the successful order will be processed and the other pending charges will drop.  You may always contact your credit card company for this situation.

For example, you will receive this email confirmation for a declined order: Order #1000 - Declined
For example, you will receive this email confirmation for a successful order: Order Confirmation (#1001)

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My online order was declined but there is a pending charge on my Credit Card. What is going on?

The expiration date, security card code, and billing address you enter must match exactly what your financial institution has on file for your account (including the street address). If not, the order transaction will be declined but your financial institution will place a temporary "hold" on those funds. The pending charges will drop between 3 to 5 business days even though the transaction was declined. We do not have control over your credit card authorization process. We are not charging your account multiple times in these situations. You may always contact your credit card company for this situation.

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Does Justbeautysupplies.com ship to a different address than my billing address?

We do ship online orders to a different shipping address other then the billing address. You will be required to fill out and verify your order. Please refer to the next FAQ question listed below– “How do I verify my online order if the billing name and address is different from the shipping name and address?

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How do I verify my online order if the billing name and address is different from the shipping name and address?

JustBeautySupplies.com support team reviews every online order. You will receive a Credit Card Authorization request for signature verification through Rightsignature.com. Rightsignature.com provides the easiest and fastest way to get documents filled out and signed online. It is all the same information you have provided online, we just need you to verify and fill out the form to complete your order. This procedure is in place to prevent any type of identity theft or security fraud.

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How can I make a phone order?

To make a phone order, please call our toll free telephone number 1 (888) 584-6411. Our phone operators are available 24 hours a day 7 days a week 365 days a year to help you place a phone order.

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What is your policy if I provide an incorrect shipping address?

Although this is rare, occasionally the shipping address you type in has errors. When we create your shipping label and there is an issue with our address checking system. We will email you to verify your shipping address and wait for your response. If an incorrect address was provided and the package is delivered to the incorrect address, we are not responsible for the customer error. We will not be liable for your mistakes. If the package is returned to us, we can reship the package but you will be responsible for the additional shipping cost. If you do not want the package, only if we have received the package back to us, we will only refund the order amount and shipping and handle charges will not be refunds.