Return & Exchange Policy

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund or exchange for a different item. With our 30 day return & exchange policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition. It is a simple process. Please email us for a RMA # (Returned Merchandise Authorization Number) request and send back the products back to us. Beauty Bros LLC wants to make your shopping and return experience as easy and safe as possible. Please contact us returns@justbeautysupplies.com with any additional questions or concerns you may have.

• You can return or exchange your purchase for up to 30 days from the purchase date.
• Return or exchange products must be in the condition you received them and in the original box and/or packaging for a full merchandise refund.
• Return of any opened or used products will be assessed a 20% restocking fee on the merchandise.
• Please email us at returns@justbeautysupplies.com for RMA # (Returned Merchandise Authorization Number and mail it back to us. You will be responsible for the return shipping. Once we email you the RMA #, please write it on the outside of the package. Once you send the package back to us, please email us the following information for a quicker return process: order #, RMA # outside of package, name of the return or exchange items, and return tracking information, if available.
• You just have to mail it back to our warehouse; you are responsible for the return or exchange shipping cost. Initial shipping charges are non-refundable.
• Once your return is received and inspected by our warehouse staff (usually within 3 to 4 business days of receipt)
• We will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account. Initial shipping and handling charges will not be refunded.

Exchange & Return Address:

Beauty Bros LLC
Attn: Returns Dept.
459 Summit Street
Englewood Cliffs, New Jersey, 07632

** Please note ** special orders, International Orders, and Sale Items are excluded. Some items listed below are excluded from the return and exchange policy, due to health regulations and sanitary concerns.

Here are the following products which are excluded for returns/exchanges:

• Nail Implements (Nail Clippers, Nail Tools, Cuticle Nippers, Nail Implements, Tweezers)
• Hair Products (Wigs, Hair Pieces, Hair Extension, Hair Weaves, & Hair Brushes/Clips)
• Open Cosmetics/Nail Polish/Non-Prescription Contact Lenses
• Shears/Scissors
• Open Blades/Clipper Blades/Trimmer Blades

How do I cancel an online order on Justbeautysupplies.com?

We are sorry for the inconvenience, but it will be very difficult to cancel your online order. All our online orders are emailed to a drop shipping company which handles all our order executions and takes care of our packing and shipping of the merchandise. You may return the items for a refund. Please follow our return policy to return your unused items.

What do I do when I received a damaged product?

You must contact us immediately. There is a 24 hour grace period, once you have received the damaged item. There is no exception to this rule. Each order delivery has a tracking number with detailed information of the date and time of the shipment delivered. Please do not contact us after 25th hour, or after a few days, or after a week, or after a month when you have received the damaged delivery. Your replacement request will be denied. During your order checkout, you have acknowledged our Terms and Conditions and our Return and Exchange Policy. If a product is damaged during shipping, again you have within 24 hours to contact us. We will replace the damaged product at no charge and we will ship the replacement product to you for free. Please send us a picture and an e-mail describing the damage to returns@justbeautysupplies.com, and we will reply to you with instructions on what to do with damaged package. Please save all the packaging and contents. Most of our packages are insured, you are required to help us fill out a insurance claim for the damaged order, in order to receive the replacement order or product.